EHR Systems Support Analyst

FCC Behavioral Health; Kennett (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

FCC Behavioral Health in Kennett, MO is seeking a Software Support Analyst to serve as the primary interface for computing services customers within the Health Technology Department. You will resolve real-time EHR issues, provide on-site and remote support, and document cases to improve system reliability.

The role requires a high school diploma, knowledge of desktop and business/technical support, and a customer-focused approach.

Qualifications

• High school diploma or equivalent required.
• Knowledge of desktop and business/technical support systems.
• Knowledge of customer service.

Responsibilities

• Resolve EHR issues and provide real-time technical support to employees.
• Document issues and update Support Cases with clear steps taken.
• Provide on-site, remote, or telephone assistance to maintain uptime.
• Maintain user accounts and configurations in the EHR system.

Skills

Desktop support

Customer service

Education

High School Diploma or equivalent

Job description

FCC Behavioral Health in Kennett, MO is seeking a Software Support Analyst to serve as the primary interface for computing services customers within the Health Technology Department. You will resolve real-time EHR issues, provide on-site and remote support, and document cases to improve system reliability.

The role requires a high school diploma, knowledge of desktop and business/technical support, and a customer-focused approach.