Help Desk Specialist

Fccinc; Kennett (MO); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Fccinc in Kennett, MO is looking for a Help Desk Specialist to be the first point of contact for the technology department. You will handle calls, emails and chats, create tickets, and provide timely technical assistance to staff.

You will document issues clearly, troubleshoot remotely when possible, escalate when on-site support is needed, and maintain an organized ticket system in line with agency standards and certification requirements.

Qualifications

• High School Diploma.

Responsibilities

• Answer all technology department calls and create support tickets.
• Properly troubleshoot and document issues, providing clear and concise details for the technician receiving the ticket.
• Provide technical support for remote issues during downtime.
• Escalate support tickets when on-site support is needed, or when they cannot be resolved remotely.
• Keep the ticket system updated and organized during downtime.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Specialist

Full Time Kennett Admin 2, Kennett, MO, US

14 days ago Requisition ID: 2932

Job Purpose

This position will be the first point of contact for the technology department and should focus on customer satisfaction. The Help Desk Specialist will take calls, emails, and chat messages and create tickets, provide support, and elevate those tickets as necessary.

Qualifications

High School Diploma

Core Job Duties

• Answer all technology department calls and create support tickets.
• Properly troubleshoot and document issues, providing clear and concise details for the technician receiving the ticket.
• Provide technical support for remote issues during downtime.
• Escalate support tickets when on-site support is needed, or when they cannot be resolved remotely.
• Keep the ticket system updated and organized during downtime.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.