Frontline IT Support & Ticketing Pro

Fccinc; Kennett (MO); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Fccinc in Kennett, MO is looking for a Help Desk Specialist to be the first point of contact for the technology department. You will handle calls, emails and chats, create tickets, and provide timely technical assistance to staff.

You will document issues clearly, troubleshoot remotely when possible, escalate when on-site support is needed, and maintain an organized ticket system in line with agency standards and certification requirements.

Qualifications

• High School Diploma.

Responsibilities

• Answer all technology department calls and create support tickets.
• Properly troubleshoot and document issues, providing clear and concise details for the technician receiving the ticket.
• Provide technical support for remote issues during downtime.
• Escalate support tickets when on-site support is needed, or when they cannot be resolved remotely.
• Keep the ticket system updated and organized during downtime.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.

Education

High School Diploma

Job description

Fccinc in Kennett, MO is looking for a Help Desk Specialist to be the first point of contact for the technology department. You will handle calls, emails and chats, create tickets, and provide timely technical assistance to staff.

You will document issues clearly, troubleshoot remotely when possible, escalate when on-site support is needed, and maintain an organized ticket system in line with agency standards and certification requirements.