IT Help Desk Technician

Express Employment Professionals; Saint Joseph (MO); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Express Employment Professionals is seeking an IT Help Desk Technician in Saint Joseph, MO to deliver dependable technical support and keep users productive and secure. This role offers a hybrid work arrangement and emphasizes strong customer service, clear communication, and meticulous documentation.

The ideal candidate will troubleshoot hardware, software, and network issues, install and maintain computers and systems, and support EHR platforms while ensuring HIPAA compliance and data

Qualifications

• Proven troubleshooting and problem-solving abilities.
• Clear communication with users, including non-technical staff.
• Knowledge of computer hardware, software, and basic networking.
• Ability to document issues and solutions accurately.

Responsibilities

• Provide technical support via phone, email, and in person.
• Deliver professional, friendly customer service.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computers and software.
• Document technical issues, solutions, and support activities.
• Support and troubleshoot Electronic Health Record (EHR) systems.
• Help maintain HIPAA compliance, data security, and system availability.
• Escalate complex issues when needed.

Skills

Troubleshooting

Communication

Hardware knowledge

Software knowledge

Networking basics

Documentation

Professionalism/confidentiality

Healthcare IT/EHR experience

Job description

Are you tech-savvy, customer-focused, and great at solving problems? We're looking for an IT Help Desk Technician to provide dependable technical support and keep users connected, productive, and secure. This position will turn into a hybrid position.

• Provide technical support by phone, email, and in person
• Deliver professional, friendly customer service
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computers, software, and related systems
• Document technical issues, solutions, and support activities
• Support and troubleshoot Electronic Health Record (EHR) systems
• Help maintain HIPAA compliance, data security, and system availability
• Escalate complex technical issues when necessary

What We're Looking For

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Knowledge of computer hardware, software, and basic networking
• Ability to explain technical information clearly to non-technical users
• Strong attention to detail and documentation
• Ability to handle sensitive information with professionalism and confidentiality
• Previous IT help desk or technical support experience preferred
• Healthcare IT or EHR experience is a plus

You're someone who enjoys helping people, stays calm when technology isn't cooperating, and can balance technical know-how with excellent customer service.

Location/Region: Saint Joseph, MO