Help Desk Technician - Onsite Training, 35h Week

STI; Trenton (NJ); Hybrid; USD 50,000 - 65,000; Full time

Job summary

STI is seeking a Help Desk Coordinator to assist customers with computer and application issues, identify root causes, and resolve problems. The role requires excellent communication and solid computer knowledge, with onsite training during the initial weeks and a schedule of Monday–Friday, 8:30–4:30, with two remote days after training.

The ideal candidate will support a fast-paced environment, maintain awareness of IT policies, and ensure timely resolution while adhering to established

Qualifications

• Windows 10, Windows Server, Active Directory, and Office 365—training on mainframe systems will be provided.
• Experience with Microsoft Excel, Word and Visio.
• Excellent communication skills.

Responsibilities

• Log all incoming problems and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Assist in site support and project-specific assignments.
• Troubleshoot and resolve problems to satisfy requests.
• Provide follow-up status to end-users per policy.
• Ensure closed problems are documented.

Skills

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Communication

Education

2-year college degree or equivalent

Job description

STI is seeking a Help Desk Coordinator to assist customers with computer and application issues, identify root causes, and resolve problems. The role requires excellent communication and solid computer knowledge, with onsite training during the initial weeks and a schedule of Monday–Friday, 8:30–4:30, with two remote days after training.

The ideal candidate will support a fast-paced environment, maintain awareness of IT policies, and ensure timely resolution while adhering to established