Help Desk Specialist

DCS Corporation; Ohio; Remote; USD 42,000 - 65,000; Full time

Job summary

DCS Corporation is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role emphasizes strong customer service and the ability to diagnose and resolve technical issues across hardware, software, and networks.

You will install, configure, and maintain laptops, printers, phones, and other equipment, while documenting problems and tracking resolutions. U.S. citizenship is required and CompTIA Network+ may be required within 90 days.

Qualifications

• Bachelor's or Associate degree with 0–2 years experience or HS with 8 years experience
• Thorough knowledge of Windows operating systems and Microsoft Office
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Attention to detail and the ability to accurately document technical issues
• Work well under pressure, multi-task, and meet deadlines
• U.S. citizenship is required and CompTIA Network+ within 90 days of hire if not already obtained
• CompTIA Network+ Certification (desired)
• Customer service experience (desired)

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed
• Troubleshoot problems with hardware, software, networking, and other related technologies
• Document, track, and monitor problems to ensure timely resolution
• Provide IT support to local and remote employees

Skills

Windows OS

MS Office

Analytical thinking

Communication skills

Attention to detail

Multitasking

Deadline-driven

Customer service

Education

Bachelor's degree

Associate's degree

High School diploma

Tools

CompTIA Network+

Job description

Job Description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required.

A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

CompTIA Network+ Certification

Customer service experience.