IT Support Engineer

Pittsburgh Tomorrow; Murrysville (Westmoreland County); On-site; USD 52,000 - 68,000; Full time

Job summary

Pittsburgh Tomorrow is seeking a skilled IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for end users. The role focuses on healthcare environments, with hands-on experience in equipment configuration, software loading, and documentation.

The ideal candidate will have 3+ years of combined technical and customer-service experience, basic networking knowledge, and ability to follow detailed instructions under

Qualifications

• 3+ years of combined technical and customer-service experience.

Responsibilities

• Troubleshoot and resolve hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Create, manage, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise apps.
• Support Windows, macOS, and mobile operating systems.
• Manage IT tickets through ServiceNow, Jira, or Zendesk.
• Configure and troubleshoot VPN, Wi-Fi, email, and remote access.
• Perform software installations, upgrades, and patch management.
• Monitor system performance and maintain IT documentation.
• Assist with cybersecurity initiatives, including antivirus management and access control.
• Escalate complex issues to senior teams when necessary.
• Support onboarding and offboarding activities for employees.

Skills

Technical support experience

Customer service

Tools

ServiceNow

Jira

Zendesk

Job description

Job Summary:

We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. The ideal candidate will support end users, maintain computer systems, and assist with network and security-related tasks.

3+ years of combined technical and customer-service experience, preferably in healthcare.

Hands-on experience with equipment configuration, software loading, basic troubleshooting, and documentation.

Basic knowledge of networking (wireless, routing/switching, servers).

Strong computer skills and accurate data entry in work-order or ERP systems.

Able to follow detailed work instructions exactly and work under close supervision.

Valid driver's license and driving record compliant with the Clients Fleet Policy.

Key Responsibilities

• Troubleshoot and resolve hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Create, manage, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise applications.
• Support Windows, macOS, and mobile operating systems.
• Manage IT tickets through tools such as ServiceNow, Jira, or Zendesk.
• Configure and troubleshoot VPN, Wi-Fi, email (Outlook), and remote access issues.
• Perform software installations, upgrades, and patch management.
• Monitor system performance and maintain IT documentation.
• Assist with cybersecurity initiatives, including antivirus management and access control.
• Escalate complex technical issues to senior support teams when necessary.
• Support onboarding and offboarding activities for employees.