IT Support Specialist

Clearwater Analytics India; Boise (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

Clearwater Analytics India is seeking an IT Support Specialist to coordinate, diagnose, and troubleshoot employee IT issues across desktop, laptop, and network services. You will provide second‑tier support, document KPIs, and help implement standard operating procedures.

The role emphasizes proactive incident response, clear communication with end users, and collaboration with cross‑functional teams to ensure smooth IT operations and timely resolutions.

Qualifications

• Knowledge of Intune and JAMF administration.
• Knowledge of Azure Active Directory.
• Experience with Windows OS, Office, and MAC.
• Experience with Linux distributions and CLI scripting.
• Experience with networks, firewalls/security, and OS issues.
• Able to lift 50 pounds safely.
• Self-motivated and self-organized.
• Strong documentation and communication skills.

Responsibilities

• Provides second tier IT support to employees and resolves simple to moderate problems and tickets as part of the Help Desk Team.
• Responds to escalated employee issues and incidents in a proactive, timely fashion.
• Completes tasks and projects supporting IT operations and delivering value.
• Resolves software, hardware, and basic network/802.1x issues.
• Assists new hires with setup, IT tools, and best practices.
• Supports business with integration and provisioning ensuring best practices.
• Executes on deliverables requiring off-hour support or tasks.
• Maintains inventory and provisions IT equipment including desks and devices.

Skills

Intune admin

JAMF admin

Azure AD

Windows OS

Microsoft Office

MacOS

Linux CLI

Networking

Firewalls

Hardware lifting

Self-motivated

Documentation

Communication

Collaboration

Problem solving

Education

IT degree or related certifications (CompTIA A+, Microsoft IT Support, Apple Support)

Job description

Job Summary:

The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.

Responsibilities :

• Provides second tier IT support to employees and business resolving simple to moderate problems and tickets as a member of the Help Desk Team.
• Responds to escalated employee issues and incidents in a proactive, timely fashion.
• Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value.
• Resolves any software, hardware, and basic network/802.1x issues.
• Identifies quality and reliability issues in systems they maintain.
• Assists new hires with set-up, IT tools, and best practices.
• Supports the business with integration and provisioning ensuring best practices are followed.
• Seeks input from teammates and outside experts on systems and feature design.
• Executes on key deliverables for the business that require off-hour support or tasks.
• Assembles workstations including mechanical standing desks.
• Unboxes and organizes inventory items.
• Receives and organizes inventory while maintaining inventory tracking system.
• Installs IT equipment inclusive of TVs.
• Maintains a clean & safe work environment.
• Supports new hires and more junior team members with development to become more proficient over time.

Required Skills:

• Knowledge of Intune and JAMF administration.
• Knowledge of Azure active directory.
• Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
• Experience with multiple Linux distributions and comfortable with command line & scripting experience.
• Experience with networks, firewalls/security, and operating systems.
• Ability to lift 50 pounds safely.
• Self-motivated and Self-organized.
• Basic mechanical aptitude.
• Ability to troubleshoot first tier computer hardware and software issues.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.
• Collaborates well with other teams.

Education & Experience:

• Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.
• 4+ years of relevant experience.