Helpdesk Specialist Entry

Sylver Rain Consulting, LLC; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Sylver Rain Consulting, LLC seeks an entry level Help Desk Specialist to install and configure hardware and software components of network systems. You will provide user support, diagnose issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities include responding to users, documenting and tracking problems, providing second‑tier support for PC and server applications, and maintaining Active Directory accounts and Office 365 knowledge.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Experience providing help desk support or basic IT operational duties.
• Familiarity with Office 365 and Active Directory environments.

Responsibilities

• Responds to and diagnoses problems through discussion with users.
• Maintains inventory management processes for hardware and software.
• Provides second-tier support for PC, server, or application issues.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Recommends system modifications to reduce user problems.
• Assists users via phone, email, or in person with technical issues.
• Interacts with network services and applications teams to restore service.
• Performs diagnostic tests to ensure optimal system performance.
• Supports Office 365 and Active Directory account management.

Skills

Troubleshooting

Customer support

Inventory management

Documentation

Second-tier support

Education

Bachelor’s degree in IT or related field

Tools

Office 365

Active Directory

Job description

Description

DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities

• 1. Responds to and diagnoses problems through discussion with users.
• 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
• 3. Ability to understand and maintain inventory management.
• 4. Provides support to end users on a variety of issues.
• 5. Identifies, researches, and resolves technical problems.
• 6. Responds to telephone calls, emails, and personnel requests for technical support.
• 7. Documents, tracks, and monitors the problem to ensure a timely resolution.
• 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• 10. Simulates or recreates user problems to resolve operating difficulties.
• 11. Recommends systems modifications to reduce user problems.
• 12. Knowledge of Office 365.
• 13. Ability to maintain users accounts in Active Directory.

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience