IT Service Desk Specialist

Kavaliro; Orlando (FL); Vor Ort; USD 38.000 - 60.000; Vollzeit

Zusammenfassung

Kavaliro is seeking an IT Helpdesk Specialist in Orlando to answer calls, emails, and on-site visits for technical issues. You will install, configure, and maintain end-user hardware and software, including Windows OS, Office, VPN, and mobile devices.

You’ll troubleshoot incidents, document solutions, and train users while coordinating with vendors and IT groups. The role requires clear communication, a driver’s license, and willingness to work flexible hours.

Qualifikationen

• Associate’s degree in IT or closely related field required; may substitute two years of direct IT support experience.
• One year of fieldwork IT technical experience in an enterprise IT support environment is required.
• Valid driver license and reliable transportation required.
• Clear and understandable speaking voice required.

Aufgaben

• Answer calls, emails, and on-site visits for customers with technical issues.
• Install, configure, deploy, maintain, and ensure operation of end-user hardware, software, and mobile devices.
• Provide end-user training and document procedures for support center.
• Troubleshoot incidents remotely or on-site and prioritize resolutions.
• Communicate effectively with customers and vendors to resolve issues promptly.
• Demonstrate proficiency with Windows applications and browsers; convey complex terms simply.
• Document technical steps to update knowledge base and support docs.
• Coordinate with internal/external IT groups and vendors to resolve problems.
• Knowledge of MS Exchange, Active Directory, and network protocols.
• Shift work including nights/weekends/holidays may be required.
• Travel to remote sites with after-hours on-call rotation.
• Must lift up to 50 lbs. and have a valid driver license.
• Value self-development for role growth.

Kenntnisse

Customer service

Troubleshooting

Remote support

On-site support

Windows

Active Directory

MS Exchange

Documentation

Communication

Mobile devices

Ausbildung

Associate’s degree in IT or related field

Tools

Windows OS

Microsoft Office

VPN

NetMotion

Web browsers (IE/Chrome/Java/Adobe)

Active Directory

MS Exchange

Jobbeschreibung

• Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems


• Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:


• Software: Windows OS, Microsoft Office, applications, VPN, Netmotion


• Monitor, respond to trouble calls, and provide end-user training in use of equipment and software


• Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site


• Utilize excellent customer service skills and exceed customer’s expectations


• Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.


• Apply excellent written and verbal communication skills to convey technical and non-technical terms


• Ability to document technical procedures/solutions to update Support Center documentation


• Interact and coordinate resolution of problems with internal/external IT groups and/or vendors


• Knowledge of MS Exchange, Active Directory, and Network protocols


• Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays


• Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation


• Valid driver license and ability to lift up to 50 lbs.


• Ability to self-develop relevant job-related skill(s) for current role

Minimum Qualifications

1. Associate’s degree from an accredited institution in Information Technology or closely related field. This may be substituted for two years of recent direct job experience in a medium to large scale enterprise IT support environment


2. One-year of fieldwork IT technical experience in an enterprise support center environment


3. Valid driver license and reliable transportation


4. Must have a clear and easily understood speaking voice