IT Help Desk

AtWork - Tallahassee; Havana (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

AtWork Group in Florida is seeking an IT Help Desk Technician to provide technical support and maintain day-to-day operations. The role requires database and networking experience.

You will troubleshoot hardware, software, and connectivity, assist users with setup and access, install and update equipment, and document issues. Candidates should have Windows and MS Office knowledge, strong communication, and the ability to handle multiple requests, with IT certifications a plus.

Qualifications

• Experience in IT help desk or technical support.
• Hands-on experience with databases and networking.
• Working knowledge of Windows operating systems and Microsoft Office applications.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple support requests and explain technical information clearly.
• Relevant IT certifications are a plus.

Responsibilities

• Troubleshoot hardware, software, network, and connectivity issues.
• Assist users with computer setup, account access, email, and other technical needs.
• Install, configure, and update computers, software, printers, and related equipment.
• Support database systems and troubleshoot basic database-related issues.
• Assist with network maintenance, including routers, switches, and wireless connections.
• Document support requests, troubleshooting steps, and resolutions.
• Escalate complex issues and follow up to ensure they are resolved.

Skills

Database experience

Networking experience

Windows OS

Microsoft Office

Troubleshooting

Customer service

Communication

Multi-tasking

Tools

Windows OS

MS Office

Job description

IT Help Desk Technician We are seeking an IT Help Desk Technician with database and networking experience to provide technical support and help maintain reliable day-to-day operations.

Responsibilities

• Troubleshoot hardware, software, network, and connectivity issues.
• Assist users with computer setup, account access, email, and other technical needs.
• Install, configure, and update computers, software, printers, and related equipment.
• Support database systems and troubleshoot basic database-related issues.
• Assist with network maintenance, including routers, switches, and wireless connections.
• Document support requests, troubleshooting steps, and resolutions.
• Escalate complex issues and follow up to ensure they are resolved.

Qualifications

• Previous IT help desk or technical support experience.
• Hands-on experience with databases and computer networking required.
• Working knowledge of Windows operating systems and Microsoft Office applications.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple support requests and explain technical information clearly.
• Relevant IT certifications are a plus.