IT Helpdesk Remote Support; Support Specialist I

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking an IT Helpdesk Remote Support; Support Specialist I to provide remote end-user assistance and troubleshoot common PC, software, and network issues from a home office.

The role emphasizes customer service, quick learning of new technologies, and the ability to document interactions in the help request system while maintaining metrics and service levels.

Qualifications

• A designated home workspace free of distractions.
• A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload).
• Familiarity with computer hardware, software, operations, and common problems.
• Ability to learn new technologies and concepts quickly.
• Strong customer service, interpersonal, and communication skills.
• Previous education or professional certifications may be considered in lieu of work experience.

Responsibilities

• Maintain call and support metrics at required level for assigned area.
• Escalate tasks due to need for higher level of technical ability or customer service skills required.
• Utilize help request system to document work and customer interaction.

Skills

Customer service

Communication skills

Learn new technologies

Troubleshooting

Time management

Education

Two-year college degree or related experience

Tools

Microsoft Office

Helpdesk software

Job description

IT Helpdesk Remote Support; Support Specialist I

Job Openings IT Helpdesk Remote Support; Support Specialist I

About the job IT Helpdesk Remote Support; Support Specialist I

Essential Functions and Responsibilities

• 1. Maintain call and support metrics at required level for assigned area.
• 2. Escalate tasks due to need for higher level of technical ability or customer service skills required.
• 3. Utilize help request system to document work and customer interaction.

Qualifications, Credentials, and Competencies:

Minimum Qualifications:

• 1. A designated home workspace free of distractions.
• 2. A reliable high speed home Internet connection(10Mbps Download, 5Mbps Upload).
• 3. Familiarity with computer hardware, software, operations, and common problems.
• 4. Ability to learn new technologies and concepts quickly.
• 5. Strong customer service, interpersonal, and communication skills.
• 6. Previous education or professional certifications may be considered in lieu of work experience.

Preferred Qualifications :

• 1. Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
• 2. A minimum of one year of experience in computer troubleshooting or a similar technical field.
• 3. Familiarity with systems, policies, and organization.
• 4. Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.