Information Technology Specialist

Pacific Manufacturing Ohio; Fairfield (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A manufacturing firm is seeking a proactive IT Specialist in Fairfield, Ohio, to provide technical assistance and support for internal users. The role involves troubleshooting hardware, software, and network issues, requiring excellent communication skills. Responsibilities include responding to support tickets, user training, and maintaining system performance logs. A candidate should have an Associate's degree in IT or a related field, along with 1-3 years of experience in IT support. Preferred qualifications include CompTIA certifications and familiarity with Active Directory.

Qualifications

• 1-3 years of experience in an IT support or help desk role.
• Proficiency with Microsoft Windows and basic troubleshooting of hardware devices.
• Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP).

Responsibilities

• Respond to support tickets, emails, and phone calls.
• Diagnose, document, and resolve technical issues.
• Assist in setting up computers and printers.

Skills

Microsoft Windows

Microsoft Office

Basic Android

Remote desktop tools

Networking fundamentals

Troubleshooting hardware

Help desk software

Education

Associate's degree in information technology

Bachelor’s degree in a related field

Job description

Job Summary

We are looking for a proactive and customer-focused IT Specialist to provide technical assistance and support to our internal users. As an IT Specialist, you work with the helpdesk and end-users to troubleshoot hardware, software, and networking issues. The role requires excellent communication skills and the ability to handle a variety of technical problems. You will collaborate with other IT professionals to ensure efficient problem resolution and system functionality.

Key Responsibilities

• Technical Support: Respond to support tickets, emails, and phone calls to troubleshoot hardware and software issues for employees.
• Incident Management: Diagnose, document, and resolve technical issues in a timely manner while escalating complex problems to senior IT staff as needed.
• Hardware Setup: Assist in setting up computers, printers, and other peripheral devices for new employees or system upgrades.
• Software Installation: Install, configure, and update software applications and operating systems.
• Network Support: Troubleshoot network connectivity issues, including wired and wireless connections.
• Documentation: Maintain detailed logs of issues, resolutions, and actions taken in the ticketing system.
• User Training: Provide guidance and training to users on the efficient use of IT systems, software, and security best practices.
• System Monitoring: Monitor system performance and security alerts to prevent potential problems.
• Asset Management: Track IT equipment inventory, ensuring proper documentation and asset tagging.
• Backup and Restore: Assist with data backup processes and support disaster recovery planning.

Requirements

• Education: Associate\'s degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).
• Experience: 1-3 years of experience in an IT support or help desk role.
• Technical Skills:
  • Proficiency with Microsoft Windows.
  • Hands-on experience with Microsoft Office, basic Android, and remote desktop tools.
  • Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP).
  • Basic troubleshooting of hardware devices, printers, and peripherals.
  • Familiarity with ticketing systems and help desk software.
• Soft Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work under pressure and manage multiple issues simultaneously.
  • Friendly and approachable demeanor with strong customer service skills.
• Preferred Qualifications:
  • CompTIA A+ or Network+ certification.
  • Experience with Active Directory.
  • Familiarity with basic network troubleshooting
  • Knowledge of ITIL or other service management frameworks.