Help Desk Specialist

DCS Corp; Kentucky; On-site; USD 35,000 - 55,000; Full time

Job summary

DCS Corp is seeking a Help Desk Specialist to provide IT support for local and remote employees, ensuring timely resolution of incidents and smooth desk-side operations.

You will install, configure, and maintain laptops, printers, phones and related equipment; troubleshoot hardware, software, networking issues; and document problems for tracking and audit.

A degree or related experience is required, along with strong communication and analytical skills; U.S. citizenship is required.

Qualifications

• U.S. citizenship is required due to customer-related requirements.
• A Bachelor’s degree or an Associate’s degree with 0-2 years of experience or HS and 8 years of experience is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Ability to work under pressure, multi-task, and meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Windows OS

Microsoft Office

Analytical skills

Communication skills

Documentation

Education

Bachelor's degree

Associate degree (0-2 years experience)

HS diploma + 8 years experience

Job description

Job Description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Required Skills

• Due to the sensitivity of customer related requirements, U.S. citizenship is required.
• A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills

• CompTIA Network+ Certification
• Customer service experience.