Help Desk Specialist 2026.8

Nanshan America AAT LLC; Lafayette Mills (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Nanshan America AAT LLC is seeking a Help Desk Specialist to assist the IT Systems Engineer in researching and correcting employee issues with computers, devices, and software.

Responsibilities include supporting workstations, printers, mobile devices, and network issues, preparing devices, and coordinating with vendors for repairs and replacements. Training employees on applications and information security is also required.

Qualifications

• Minimum 3 years of experience in Information technology or related field.
• Proficient with Microsoft Office products and general software tools.
• Strong written and verbal communication skills; able to document issues clearly.

Responsibilities

• Assist employees with workstation, printer, mobile device, and network issues.
• Prepare computers and devices for employees and clear data on old devices.
• Coordinate with 3rd party vendors for repairs and replacements.
• Support data retrieval and removal of malware from devices.
• Install applications and train employees on usage.
• Provide information security training to staff.
• On-call support after hours as needed.
• Other duties as assigned.

Skills

IT experience

Microsoft Office

Communication skills

Organizational skills

Verbal communication

Written communication

Education

Associate degree or equivalent

Job description

Overview

The Help Desk Specialist is responsible for assisting the IT Systems Engineer in researching and correcting employee issues with computers, devices, and software.

Job Responsibilities

• Assists employees with problems with their workstation, printers, mobile devices, and network issues.


• Prepare computers and devices for employees.


• Clear data off previously used devices.


• Work with 3rd party vendors for repairs and replacements.


• Assist in data retrieval and cleaning devices of malicious software.


• Install applications and train employees to use the applications.


• Train employees in information security.


• On call as need to support business needs after hours.


• Other duties as assigned.

Job Requirements

• Associates degree preferred or equivalent combination of education and work experience;


• Minimum of 3 years of experience in Information technology, programming, or related field


• Must be proficient in Microsoft Office products;


• Strong organizational, verbal and written communication skills.