Help Desk Pro with Secret Clearance — DoD IT Support

JCS Solutions LLC; Arlington (VA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health, dental, and vision

Life insurance

Disability insurance

PTO

401k with employer match

Professional development reimbursement

And more!

Job summary

JCS Solutions LLC in Arlington, VA is seeking a Help Desk Specialist to provide phone and in-person support for users, handling e-mail, directories, and standard Windows desktop applications, and serve as the first point of contact for hardware and software issues.

The role requires US citizenship, 2 years in help desk or technical support, CompTIA A+ and Security+ certifications, and an active Secret clearance (Top Secret preferred). On-site at the Pentagon, with DoD experience preferred.

Qualifications

• Must be US Citizen.
• 2 years of experience in help desk or technical support.
• Certification: CompTIA A+, Security+.
• Experience with Windows desktop applications.
• Knowledge of e-mail systems and directories.
• PC and printer troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work on-site at Arlington, VA (Pentagon).
• Clearance: Active Secret required; Top Secret clearance strongly preferred.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Skills

Help desk experience

CompTIA A+

Security+

Windows desktop applications

Email systems

PC & printer troubleshooting

Customer service

Communication skills

Job description

JCS Solutions LLC in Arlington, VA is seeking a Help Desk Specialist to provide phone and in-person support for users, handling e-mail, directories, and standard Windows desktop applications, and serve as the first point of contact for hardware and software issues.

The role requires US citizenship, 2 years in help desk or technical support, CompTIA A+ and Security+ certifications, and an active Secret clearance (Top Secret preferred). On-site at the Pentagon, with DoD experience preferred.