IT Help Desk Specialist: Security+ & Secret Clearance

Leidos

United States

On-site

USD 34,440 - 45,460

Full time

14 days+

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Job summary

Leidos is seeking a Help Desk Support Representative to join the Navy-Marine Corps Intranet team. You will serve as the first point of contact for IT issues, provide tier 1 phone and online support, and perform basic troubleshooting with escalation as needed.

Qualifications include a high school diploma or GED with 3 years of relevant experience, U.S. citizenship with an active DoD Secret clearance or ability to obtain, and DoD 8570 IAT II certification. Shifts include evenings and weekends.

Qualifications

High school Diploma or GED and 3 years of relevant experience.
U.S. Citizen with an active DoD Secret clearance or ability to obtain.
DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g. Security+).
Willing to work shifts, including evenings and weekends.
IT ticketing system experience and remote desk takeover tools experience (preferred).

Responsibilities

Serve as the initial point of contact for IT related problems and provide tier 1 level support via phone and online.
Troubleshoot and resolve technical issues; escalate as necessary.
Provide health and status monitoring of networks and communicate outage information.
Open and close tickets; execute scripts and correlate events for IT service management.