DoD-Ready Help Desk Specialist — On-Site Tech Support

JCS Solutions LLC; Virginia; On-site; USD 55,000 - 74,000; Full time

Job summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support for e-mail, directories, and standard Windows applications. You will be the first contact for troubleshooting hardware and software issues and will handle PC and printer problems on-site at Arlington, VA (Pentagon).

Requirements include US citizenship, 2 years of help desk experience, and CompTIA A+ and Security+ certifications. DoD experience and DoD ticketing familiarity are a plus.

Qualifications

• 2 years of experience in help desk or technical support.
• US citizen.
• Certification: CompTIA A+ and Security+.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Skills

Help desk experience

Customer service

Communication skills

On-site work

Education

CompTIA A+

Security+

Tools

Windows OS

Email systems

Directory services

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support for e-mail, directories, and standard Windows applications. You will be the first contact for troubleshooting hardware and software issues and will handle PC and printer problems on-site at Arlington, VA (Pentagon).

Requirements include US citizenship, 2 years of help desk experience, and CompTIA A+ and Security+ certifications. DoD experience and DoD ticketing familiarity are a plus.