Help Desk Specialist (Active DOD Secret Clearance required)

CompQsoft, Inc.; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

CompQsoft, Inc. in Colorado Springs is seeking a Junior Helpdesk Specialist to provide phone and in-person support for email, directories, Windows apps, and custom applications under this contract with the US Space Force.

You will act as the first point of contact for hardware/software PC and printer problems, assist staff, and escalate issues as needed. This is an onsite, full-time role with active Secret Clearance preferred.

Qualifications

• Responsibilities include providing phone and in-person support for e-mail, directories, standard Windows desktop applications, and custom applications.
• Initial point of contact for troubleshooting hardware/software PC and printer problems.
• Supervise and direct staff responsible for user support and technical issue resolution.
• Staff serve as the first point of contact for hardware/software PC and printer problems.

Responsibilities

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Job description

Description

Position: Helpdesk Specialist (Junior)

Location: SSFB, CO (Onsite Work)

Durations: Full-time with benefits

Client: US Space Force

Certification: Any IAT Level II

Clearance: Active Secret Clearance

Responsibilities:

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Requirements

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.