DoD IT Help Desk Specialist — On-Site Pentagon Support

JCS Solutions LLC; Arlington, Northern (VA, KY); Hybrid; USD 55,000 - 74,000; Full time

Job summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, serving as the first contact for hardware and software issues.

Based in Arlington, VA, you will work on-site with a team focused on DoD-related environments, bringing 2+ years of help desk experience and certifications such as CompTIA A+ and Security+. A competitive benefits package is offered.

Qualifications

• Must be US Citizen
• 2 years of help desk or technical support experience
• Active Secret clearance; Top Secret preferred
• CompTIA A+ and Security+ certifications

Responsibilities

• Provide phone and in-person support to users
• Support users with e-mail, directories, and Windows applications
• Troubleshoot applications developed under the contract
• Serve as initial point of contact for hardware/software issues
• Troubleshoot PC and printer problems

Skills

Customer service

Communication

Problem solving

Education

CompTIA A+

Security+

Tools

Windows OS

Email systems

Directory services

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, serving as the first contact for hardware and software issues.

Based in Arlington, VA, you will work on-site with a team focused on DoD-related environments, bringing 2+ years of help desk experience and certifications such as CompTIA A+ and Security+. A competitive benefits package is offered.