Help Desk Manager (Lead)

CompQsoft, Inc.; Colorado Springs (CO); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Salary and Benefits

Zusammenfassung

CompQsoft, Inc. is seeking a Help Desk Manager for an onsite role in Colorado.

The position focuses on supervising staff providing phone and in-person support for email, directories, and standard Windows applications, with a focus on rapid issue resolution. The candidate should hold a BA/BS with at least 5 years of experience and possess relevant IAT Level II certifications, with an active Secret security clearance preferred.

Qualifikationen

• BA/BS degree with at least 5 years of experience.
• Experience supervising help desk staff.

Aufgaben

• Provide daily supervision and direction to staff responsible for phone and in-person support to users, including e-mail, directories, and standard Windows desktop applications.
• Serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

Kenntnisse

Staff supervision

Help desk support

Troubleshooting hardware/software

Windows desktop applications

Customer service

Ausbildung

BA/BS with at least 5 years of experience

Jobbeschreibung

Job Title: Help Desk Manager

Location: SSFB, Colorado (Onsite Work)

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications

Security Clearance: Active Secret

Responsibilities:

Help Desk Manager. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Education/Experience:

BA/BS with at least 5 years of experience.

Requirements

Help Desk Manager. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Education/Experience: BA/BS with at least 5 years of experience.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development