Onsite Help Desk Manager: IT Support Lead, Colorado

CompQsoft, Inc.; Colorado Springs (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Salary and Benefits

Job summary

CompQsoft, Inc. is seeking a Help Desk Manager for an onsite role in Colorado.

The position focuses on supervising staff providing phone and in-person support for email, directories, and standard Windows applications, with a focus on rapid issue resolution. The candidate should hold a BA/BS with at least 5 years of experience and possess relevant IAT Level II certifications, with an active Secret security clearance preferred.

Qualifications

• BA/BS degree with at least 5 years of experience.
• Experience supervising help desk staff.

Responsibilities

• Provide daily supervision and direction to staff responsible for phone and in-person support to users, including e-mail, directories, and standard Windows desktop applications.
• Serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

Skills

Staff supervision

Help desk support

Troubleshooting hardware/software

Windows desktop applications

Customer service

Education

BA/BS with at least 5 years of experience

Job description

CompQsoft, Inc. is seeking a Help Desk Manager for an onsite role in Colorado.

The position focuses on supervising staff providing phone and in-person support for email, directories, and standard Windows applications, with a focus on rapid issue resolution. The candidate should hold a BA/BS with at least 5 years of experience and possess relevant IAT Level II certifications, with an active Secret security clearance preferred.