Onsite Help Desk Manager — IT Support Lead (Colorado)

CompQsoft Inc; Colorado Springs (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

CompQsoft Inc in Colorado Springs is seeking a Help Desk Manager to provide daily supervision and direction to staff delivering on-site and remote support for email, directories, and standard Windows desktop applications. The role emphasizes acting as the first point of contact for hardware and software PC and printer problems, ensuring timely resolution and excellent user support.

A BA/BS with at least 5 years of experience is required.

Qualifications

• BA/BS degree with at least 5 years of experience.
• Experience supervising help desk staff and coordinating daily activities.

Responsibilities

• Supervise staff responsible for phone and in-person support for email, directories, and Windows desktop applications.
• Serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Skills

Staff supervision

Troubleshooting

Help desk support

Customer service

Education

BA/BS degree

Job description

CompQsoft Inc in Colorado Springs is seeking a Help Desk Manager to provide daily supervision and direction to staff delivering on-site and remote support for email, directories, and standard Windows desktop applications. The role emphasizes acting as the first point of contact for hardware and software PC and printer problems, ensuring timely resolution and excellent user support.

A BA/BS with at least 5 years of experience is required.