Help Desk Specialist

CompQsoft, Inc.; Colorado Springs (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

CompQsoft, Inc. is seeking a Help Desk Specialist for a full-time position at Schriever Space Force Base, Colorado Springs, CO.

The role requires providing phone and in-person support for email, directories, Windows desktop applications, and contract-developed software, serving as the initial contact for hardware and software troubleshooting, with a Secret clearance. The position emphasizes prompt user assistance and adherence to security requirements for government-related software and

Qualifications

• Provides phone and in-person support to users in Windows desktop applications, email, directories, and applications under this contract.
• Serves as the initial point of contact for troubleshooting hardware and software PC and printer problems.

Responsibilities

• Provide phone and in-person user support for email, directory services, standard Windows desktop applications, and contract-specific apps.
• Act as first contact for troubleshooting PC hardware/software and printer issues.

Skills

Phone support

In-person support

Troubleshooting

Windows applications

Job description

Description

Job Title: Help Desk Specialist.

Location: Schriever Space Force Base (SSFB), Colorado Springs, CO

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP)

Security Clearance: Secret

Requirements

Responsibilities:

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.