Help Desk Manager (Lead)

CompQsoft Inc; Colorado Springs (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

CompQsoft Inc in Colorado Springs is seeking a Help Desk Manager to provide daily supervision and direction to staff delivering on-site and remote support for email, directories, and standard Windows desktop applications. The role emphasizes acting as the first point of contact for hardware and software PC and printer problems, ensuring timely resolution and excellent user support.

A BA/BS with at least 5 years of experience is required.

Qualifications

• BA/BS degree with at least 5 years of experience.
• Experience supervising help desk staff and coordinating daily activities.

Responsibilities

• Supervise staff responsible for phone and in-person support for email, directories, and Windows desktop applications.
• Serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Skills

Staff supervision

Troubleshooting

Help desk support

Customer service

Education

BA/BS degree

Job description

Job Title: Help Desk Manager

Location: SSFB, Colorado (Onsite Work)

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications

Security Clearance: Active Secret

Responsibilities:

Help Desk Manager. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Education/Experience:

BA/BS with at least 5 years of experience.

Requirements

Help Desk Manager. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Education/Experience: BA/BS with at least 5 years of experience.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development