Help Desk Specialist

CompQsoft Inc; Colorado Springs (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

CompQsoft Inc. is seeking a Help Desk Specialist to deliver frontline IT support at Schriever Space Force Base in Colorado Springs.

You will handle phone and in-person support for email, directory services, Windows desktop applications, and contract software, and you will troubleshoot hardware and printer problems as the initial contact.

The role is full-time and requires an IAT Level II certification such as Security+ CE, CCNA-Security, GICSP, GSEC or SSCP, along with a Secret clearance.

Qualifications

• Provides phone and in-person support for users.
• Familiar with Windows desktop applications and email/directories.
• Must hold one of the specified IAT Level II certifications.

Responsibilities

• Provides phone and in-person support for email, directories, Windows apps, and contract-specific software.
• Acts as the first point of contact to troubleshoot PC hardware and printer problems.
• Supports equal opportunity policies in employment as stated by CompQsoft.

Skills

Phone support

In-person support

Troubleshooting

Windows applications

Job description

Description

Job Title: Help Desk Specialist.

Location: Schriever Space Force Base (SSFB), Colorado Springs, CO

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP)

Security Clearance: Secret

Requirements

Responsibilities:

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.