Technical Support Specialist

Seaglass Technology Partners, LLC; Marlborough (MA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

2 weeks PTO

Overtime opportunities

Job summary

Seaglass Technology Partners, LLC in Marlborough, MA is seeking an IT Technical Support II to join a growing IT services team. You’ll tackle Level 2 issues using modern Microsoft technologies and collaborate with engineers to drive solutions.

The role starts with first 2+ weeks onsite, then a hybrid schedule, with a 2pm-10pm EST shift preferred to support West Coast clients. Candidates with 2+ years in help desk and CompTIA A+ are encouraged to apply.

Qualifications

• Minimum 2 years experience in Help Desk, Technical Support or similar roles.
• Remote Monitoring (RMM tools): ManageEngine, Intune, ConnectWise, etc.
• Ticketing Systems: ConnectWise, Jira, Zendesk, etc.
• Networking: familiarity with DNS, DHCP, LAN/WAN, and related concepts.
• Active Directory and Windows environment support.
• CompTIA A+ or Network+ Certifications (highly preferred)

Responsibilities

• Handle Level 2 IT support requests and troubleshoot complex issues.
• Work with modern Microsoft technologies and infrastructure projects.
• Collaborate with a close-knit team to drive ownership, learning and career growth.

Skills

Help desk experience

Networking fundamentals

Active Directory

Windows environment

Tools

ManageEngine

Intune

ConnectWise

Jira

Zendesk

Job description

Local Massachusetts candidates only

Title: IT Technical Support II

Employment Type: Permanent Direct Hire (W2)

Location: Marlborough, MA – first 2+ weeks onsite training M-F then hybrid

Schedule: No on-call rotation or off-hours work

Compensation:$50,000-$60,000 (paid hourly)

Benefits:Medical insurance, 2 weeks PTO, and opportunity for overtime

Hours: 2nd shift working 2pm-10pm EST (preferred) to support West Coast client. However, client open to core hours (9-5pm EST) for the right candidate

Description:Join a growing IT services team where you’ll tackle challenging Level 2 support issues, work with modern Microsoft technologies, and collaborate with a close knit team that values ownership, learning, and career growth. If you’re looking for more than just password resets and want the opportunity to solve complex technical problems, contribute to infrastructure projects, and build your skills alongside experienced engineers, this is an excellent next step.

Required Skills:

• Minimum 2 years experience in Help Desk, Technical Support or similar roles


• Remote Monitoring (RMM tools): ManageEngine, Intune, ConnectWise, etc


• Ticketing Systems: ConnectWise, Jira, Zendesk, etc


• Networking: familiarity with DNS, DHCP, LAN/WAN, and related concepts


• Active Directory and Windows environment support


• CompTIA A+ or Network+ Certifications (highly preferred)