Customer-Facing IT Help Desk Technician (Tier 1)

Logicalis GmbH; New Hampshire; Hybrid; USD 22,041 - 24,796; Full time

Job summary

Logicalis GmbH in New Hampshire is seeking a dedicated Support Specialist to provide technical assistance to corporate clients through phone, email, and chat. Ideal candidates will have a background in supporting Microsoft Operating Systems and Office products, as well as effective troubleshooting skills.

This role involves managing a large volume of issues daily and requires strong organizational and communication skills. Compensation is between $16 and $18 per hour.

Qualifications

• 1 year experience in a call center or service desk environment.
• Knowledge of Microsoft Operating Systems (Windows 7, Windows 10) and Office365.
• Experience navigating a knowledge base.

Responsibilities

• Provides support via phone, e‑mail and chat to corporate client employees.
• Assists users in troubleshooting Outlook and mobile devices.
• Handles 50–60 issues per day efficiently.

Skills

Effective troubleshooting and documentation skills

Strong technical and client interaction skills

Proficient use of Microsoft Office applications

Education

Trade School Certificate or Associate Degree in related field

Tools

ServiceNow or other ticketing systems

Microsoft Office Products

Job description

Logicalis GmbH in New Hampshire is seeking a dedicated Support Specialist to provide technical assistance to corporate clients through phone, email, and chat. Ideal candidates will have a background in supporting Microsoft Operating Systems and Office products, as well as effective troubleshooting skills.

This role involves managing a large volume of issues daily and requires strong organizational and communication skills. Compensation is between $16 and $18 per hour.