IT Service Desk Specialist II — On-Site, Secret-Cleared

comptechcomputertechnologies; Warner Robins (GA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Full benefits

PTO

401k+

Job summary

CompTech Computer Technologies seeks an IT Service Desk Specialist - Level II in Warner Robins, GA to provide intermediate technical support for hardware, software, and applications. You will diagnose issues, escalate when needed, and ensure timely incident resolution in an enterprise service desk environment.

The role requires a Bachelor’s degree or equivalent experience, four years of IT support, and security certifications.

Qualifications

• Four (4) years of progressive IT support experience.
• Strong troubleshooting and problem-solving in enterprise environments.
• Excellent verbal and written communication with diverse users.

Responsibilities

• Provide intermediate-level technical support for hardware, software, and workstation issues.
• Troubleshoot and resolve problems; follow incident-management processes.
• Manage incidents using the IT service management system and document resolutions.

Skills

Customer service

Troubleshooting

Communication

Education

Bachelor's degree or equivalent

CompTIA Security+

CompTIA CySA+

Job description

CompTech Computer Technologies seeks an IT Service Desk Specialist - Level II in Warner Robins, GA to provide intermediate technical support for hardware, software, and applications. You will diagnose issues, escalate when needed, and ensure timely incident resolution in an enterprise service desk environment.

The role requires a Bachelor’s degree or equivalent experience, four years of IT support, and security certifications.