Help Desk Engineer

Franklin Fitch; New York (NY); On-site; USD 55,104 - 82,656; Full time

Job summary

An established industry player is seeking a Service Desk Analyst to enhance their technological capabilities. This role offers a fantastic opportunity to work with cutting-edge technology while supporting end-users in their daily operations. You will be responsible for maintaining seamless operations of business technologies and cloud services, ensuring that users can effectively utilize applications. If you are eager to develop your skills in a dynamic environment and contribute to meaningful improvements, this position is perfect for you.

Qualifications

• Experience in supporting end-users with Microsoft technologies.
• Familiarity with ITIL framework for service delivery.

Responsibilities

• Provide first support for technology issues raised by users.
• Identify patterns for system improvements and maintain documentation.

Skills

Supporting VIPs and senior leadership

Microsoft Windows

Office 365

Active Directory

SharePoint

ITIL Service Delivery framework

Job description

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $60.00/hr

Service Desk Analyst | New York

A leading boutique insurance broker, with a focus on modernizing their technological footprint is looking to expand their team.

This is the perfect opportunity for you if you are looking for exposure to cutting edge technology and want to accelerate your career development.

The role involves maintaining seamless operations of end-user computing, cloud services, and business technologies. Additionally, the engineer will support end-users in effectively utilizing applications, while proactively identifying areas for enhancements and improvements.

Responsibilities:

• First support for all technology issues raised where possible.
• Identifying systemic patterns that can be translated into system improvements.
• Manage and take ownership of all scheduled activities, and reporting.
• Maintain accurate documentation sets for operational procedures and processes; perform knowledge transfer and best practice workshops as required.

Skills:

• Experience supporting VIPs and senior leadership
• Experience supporting laptops and mobile devices operating Microsoft Windows, Office 365, Active Directory and SharePoint (essential)
• Understand and work within ITIL Service Delivery framework
• Attend training courses as agreed for professional development

Apply now for immediate consideration.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Information Services, Insurance, and Professional Services