Help Desk Specialist - IT

Russell Tobin; South Jordan (UT); On-site; USD 27,552 - 28,929; Full time

Job summary

A large financial services company is seeking an IT Service Desk Agent in South Jordan, Utah. You will be the first point of contact for IT issues, providing technical support and excellent customer service. Candidates should have a high school diploma or GED and 2-5 years of chat support experience. This is an entry-level position under a 12-month contract with potential for extension or permanent hire.

Qualifications

• High school diploma or GED with relevant work experience.
• 2-5 years of chat support experience in a fast-paced setting.
• Strong problem-solving skills & self-motivation.
• Ability to troubleshoot software & hardware issues.

Responsibilities

• Answer IT support calls and resolve issues quickly.
• Provide excellent customer service with active listening and empathy.
• Use a knowledge base and ticketing system to track and solve problems.
• Communicate clearly via phone, chat, and documentation.
• Collaborate with teams and follow company policies.

Job description

Overview

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $21.00/hr

Contract: 12 months (potential for extension or permanent hire)

A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You\'ll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

What You’ll Do

• Answer IT support calls and resolve issues quickly
• Provide excellent customer service with active listening and empathy
• Use a knowledge base and ticketing system to track and solve problems
• Communicate clearly via phone, chat, and documentation
• Collaborate with teams and follow company policies

What You Need

• High school diploma or GED (plus relevant work experience)
• 2-5 years of chat support experience in a fast-paced setting
• Strong problem-solving skills & self-motivation
• Ability to troubleshoot software & hardware issues

Seniority level

• Entry level

Employment type

• Contract

Job function

• Finance and Information Technology

Industries

• IT Services and IT Consulting and Financial Services