Help Desk Manager

Franklin Fitch; Howell Township (NJ); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Pension plan

Paid maternity leave

Paid paternity leave

Job summary

A leading staffing and IT services firm in New Jersey seeks a Mid-Senior Helpdesk Team Manager. You will supervise a team of engineers, act as an escalation point, and work closely with VIP clients to ensure high-quality service. The position offers a hybrid schedule, full benefits, and opportunities for professional growth. Ideal candidates will have MSP experience and strong analytical and communication skills. This is a full-time role in a dynamic environment.

Qualifications

• Experience as an IT Professional required.
• Strong evidence of leading a team of engineers successfully.
• Experience meeting SLAs.

Responsibilities

• Supervise and optimize a Helpdesk team of 7-15 Engineers.
• Act as an Escalation point for Help-desk operations.
• Create a positive environment within the office.
• Work closely with VIP clients.
• Ensure smooth transition from projects to service operations.

Skills

MSP Experience

Leading a team of engineers

Outstanding analytical skills

High-level communication skills

Ability to manage escalations

Job description

Base pay range: $90,000.00/yr - $110,000.00/yr

About the Role

• Are you looking to manage a helpdesk team and create a positive team culture?
• Do you want to work alongside VIP Clients delivering high-quality service?

What you get

• Full Benefits
• Generous compensation
• Opportunity to work with the Director
• Chance to lead a team of engineers
• A hybrid schedule that you can choose between 3-5 days onsite

Responsibilities

• Supervise and optimize a Helpdesk team of 7-15 Engineers
• Act as an Escalation point for Help-desk operations
• Create a positive environment within the office
• Work closely with VIP clients
• Ensure smooth transition from projects to service operations

Must Haves

• MSP Experience
• Background as an IT Professional
• Strong evidence of leading a team of engineers successfully
• Outstanding analytical skills, recognizing patterns to improve performance
• High-level communication skills to work closely with VIP Clients
• Ability to manage escalations
• Experience meeting SLAsGood at multitasking in a fast-paced environment

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Management

Industries

Staffing and Recruiting, IT Services and IT Consulting, and Technology, Information and Media

Benefits

• 401(k)
• Medical insurance
• Vision insurance
• Pension plan
• Paid maternity leave
• Paid paternity leave

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