Help Desk Specialist - IT

Russell Tobin; Columbus (OH); On-site; USD 26,174 - 28,929; Full time

Job summary

A large financial services company is seeking an IT Service Desk Agent to provide top-notch technical support. You will be the first point of contact for IT issues, ensuring smooth operations and excellent customer service. Ideal candidates have a high school diploma and 2-5 years of chat support experience. This contract position offers a competitive pay range of $19-$21 per hour.

Qualifications

• 2-5 years of chat support experience in a fast-paced setting.
• Ability to troubleshoot software & hardware issues.

Responsibilities

• Answer IT support calls and resolve issues quickly.
• Provide excellent customer service with active listening and empathy.
• Use a knowledge base and ticketing system to track and solve problems.
• Communicate clearly via phone, chat, and documentation.

Skills

Problem-solving skills

Customer service

Self-motivation

Education

High school diploma or GED

Job description

Overview

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.00/hr

Contract: 12 months (potential for extension or permanent hire)

A large financial services company is looking for a IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

Responsibilities

• Answer IT support calls and resolve issues quickly
• Provide excellent customer service with active listening and empathy
• Use a knowledge base and ticketing system to track and solve problems
• Communicate clearly via phone, chat, and documentation
• Collaborate with teams and follow company policies

Qualifications

• High school diploma or GED (plus relevant work experience)
• 2-5 years of chat support experience in a fast-paced setting
• Strong problem-solving skills & self-motivation
• Ability to troubleshoot software & hardware issues

Seniority level

• Entry level

Employment type

• Contract

Job function

• Finance and Information Technology

Industries

• IT Services and IT Consulting and Financial Services