Customer Service Support Specialist

Compunnel Inc.; South Jordan (UT); On-site; USD 27,552 - 28,929; Full time

Job summary

A technology services company is seeking an Entry-level Service Desk Agent to provide front-line IT support in a fast-paced environment in South Jordan. You will assist users with software, hardware, and account-related issues while maintaining high customer satisfaction. The role requires 2–5 years of IT support experience and flexibility to work evenings and weekends.

Qualifications

• 2–5 years of IT service desk or technical support experience in complex environments.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Provide phone and chat support to users, ensuring high levels of customer satisfaction.
• Document incidents accurately in the ticketing system.
• Diagnose and resolve software, hardware, and connectivity issues.

Skills

Excellent communication and customer service skills

Strong problem-solving and troubleshooting abilities

Experience with Active Directory

Tools

ServiceNow

Remedy

JIRA

Windows OS

Mac OS

Job description

Overview

We are seeking a Service Desk Agent to provide front-line IT support in a high-tech, fast-paced environment. This role will serve as the first point of contact for end users seeking technical assistance. You will be responsible for resolving software, hardware, and account-related issues while delivering excellent customer service.

Base pay range

$20.00/hr - $21.00/hr

Responsibilities

• Provide phone and chat support to users, ensuring high levels of customer satisfaction.


• Document incidents accurately in the ticketing system.


• Diagnose and resolve software, hardware, and connectivity issues.


• Assist with account management tasks, including password resets and permissions.


• Escalate unresolved issues to appropriate technical teams.


• Maintain professionalism and composure in high-pressure situations.

Qualifications

• 2–5 years of IT service desk or technical support experience in complex environments.


• Excellent communication and customer service skills.


• Strong problem-solving and troubleshooting abilities.


• Experience with Active Directory, ticketing tools (ServiceNow, Remedy, JIRA), and Windows/Mac OS.


• Flexibility to work evenings, weekends, and public holidays.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service, Administrative, and Accounting/Auditing

Industries

• Investment Management, Banking, and Financial Services