Senior Desktop Engineer

Franklin Fitch; United States; On-site; USD 95,000 - 110,000; Full time

Job summary

A staffing and recruiting firm is seeking a Trainee Recruitment Consultant to support and maintain their IT production infrastructure. Responsibilities include monitoring system performance, troubleshooting issues, and ensuring availability of critical services. The ideal candidate should have hands-on experience with various Microsoft services, knowledge of networking, and at least five years of IT infrastructure experience. This role is full-time with remote work flexibility but requires on-site capability for emergencies.

Qualifications

• Minimum five years of related IT infrastructure experience.

Responsibilities

• Manage and monitor system health, performance, and availability.
• Troubleshoot and resolve hardware, software, and network issues.
• Conduct root cause analysis and implement preventive measures.
• Collaborate with internal teams and vendors for issue resolution.
• Follow SOPs for operational and maintenance tasks.
• Document incidents and resolutions in the Firm’s ticketing system.
• Escalate critical issues and coordinate timely resolutions.
• Maintain effective communication with stakeholders.
• Support continuous improvement of systems and processes.

Skills

Hands-on experience with Windows Services, Active Directory, DNS, DHCP

Strong knowledge of TCP/IP networking, switching, routing, and firewalls

Proficiency with VMware, Windows, and Linux

Experience in network monitoring, event detection, and incident response

Excellent troubleshooting skills

Communication skills

Teamwork skills

Detail-oriented and organized

Customer-focused

Ability to manage multiple priorities

Education

High school diploma or equivalent

Military experience accepted

Tools

Cisco IOS

Job description

Base pay range

$95,000.00/yr - $110,000.00/yr

Trainee Recruitment Consultant @ Franklin Fitch

Visa Requirements: US Citizens or Green Card Holders Only

Network Operator | New York | $95k-$110k

Weekdays: Day Shift (7:00am - 3:30pm) (Monday - Friday)

Work Schedule: Remote but must be able to go on site for emergencies

JOB SUMMARY

The role is responsible for supporting and maintaining the Firm’s 24x7x365 production infrastructure to ensure maximum uptime, availability, and performance of all critical services. As a key member of the infrastructure team, this position takes ownership of the production environment, including WAN, LAN, system administration, installation, configuration, maintenance, troubleshooting, analysis, and documentation.

ESSENTIAL FUNCTIONS

• Manage and monitor system health, performance, and availability.
• Troubleshoot and resolve hardware, software, and network issues.
• Conduct root cause analysis and implement preventive measures.
• Collaborate with internal teams and vendors for issue resolution.
• Follow SOPs for operational and maintenance tasks.
• Document incidents and resolutions in the Firm’s ticketing system.
• Escalate critical issues and coordinate timely resolutions.
• Maintain effective communication with stakeholders.
• Support continuous improvement of systems and processes

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

• Hands‑on experience with Windows Services, Active Directory, DNS, DHCP, and Microsoft applications.
• Strong knowledge of TCP/IP networking, switching, routing, and firewalls.
• Proficiency with VMware, Windows, and Linux in virtualized environments.
• Experience in network monitoring, event detection, and incident response.
• Excellent troubleshooting, communication, and teamwork skills.
• Detail‑oriented, organized, and customer‑focused.
• Ability to manage multiple priorities and maintain confidentiality.
• Flexible to meet operational and business needs.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent; military experience accepted.
• Minimum five (5) years of related IT infrastructure experience.
• Cisco IOS Switching and Routing

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Staffing and Recruiting