System Support Analyst

Franklin Fitch; Vidalia (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled Systems Engineer to join their dynamic team. This role involves overseeing client IT systems, providing technical leadership, and collaborating with clients to deliver tailored solutions. If you have a passion for solving complex challenges and thrive in fast-paced environments, this opportunity is perfect for you. You'll engage with diverse client environments, ensuring system stability and performance while utilizing your expertise in Windows Server, Office 365, and networking concepts. Join a supportive environment where your contributions will make a significant impact on client success.

Qualifications

• Expertise in managing IT systems including servers and networks.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Oversee and maintain client IT systems, ensuring smooth operations.
• Act as a senior escalation point for complex technical issues.

Skills

Communication Skills

Problem-Solving Skills

Windows Server

Office 365

Exchange

Networking Concepts (TCP/IP, DHCP, DNS)

Active Directory

Technical Troubleshooting

Analytical Skills

Tools

VMware

Backup Solutions

IT Service Management Platforms

Cisco Meraki

Firewall Management

Job description

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Recruitment Consultant at Franklin Fitch

Are you a seasoned IT professional with a strong technical background and a passion for solving complex challenges? Do you thrive in fast-paced environments and enjoy working directly with clients to deliver effective solutions? If you're looking for an opportunity to apply your expertise in a dynamic and supportive setting, this Systems Engineer role could be the perfect fit.

We are working with a growing Managed Services Provider (MSP) that is seeking a Systems Engineer to join their team. This role offers the opportunity to work across diverse client environments, providing technical leadership and hands-on support to ensure systems operate smoothly and efficiently.

Key Responsibilities:

• Systems Management: Oversee and maintain client IT systems, including workstations, servers, and network infrastructure.
• Technical Troubleshooting: Act as a senior escalation point for complex hardware, software, and network issues.
• Client Collaboration: Partner with clients to understand their business needs and deliver tailored technical solutions.
• Performance Monitoring: Ensure system stability and performance through proactive monitoring and maintenance.
• Documentation: Maintain accurate records of system configurations and issue resolutions to support long-term efficiency.

Key Skills:

Required:

• Strong communication skills and the ability to engage professionally with clients and internal teams.
• Ability to manage multiple priorities and work independently.
• Expertise in Windows Server, Office 365, and Exchange environments.
• Solid understanding of networking concepts, including TCP/IP, DHCP, DNS, and Active Directory.
• Strong problem-solving and analytical skills.

Preferred:

• Experience with backup solutions and IT service management platforms.
• Microsoft and/or Cisco certifications.
• Familiarity with virtualization platforms such as VMware.
• Experience with Cisco Meraki and firewall management.

If you want additional information, feel free to get in touch via phone or email:

+ 1 404 999 8008

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting