IT Service Desk Technician

Insight Global; Washington (District of Columbia); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid sick leave

Paid time off

Job summary

An established industry player is seeking an IT Service Desk Technician to join their team in the DC-metro area. In this role, you will provide essential technical support to users, ensuring smooth operation of IT systems. You will troubleshoot issues, maintain hardware and software, and enhance system performance while collaborating with a dedicated team. This position offers a dynamic work environment where your problem-solving skills will shine. Enjoy a comprehensive benefits package from day one, including medical, dental, and vision insurance, along with a 401(k) plan after 90 days. If you're a motivated self-starter looking to make an impact, this opportunity is for you.

Qualifications

• 5+ years of experience in Service/Help Desk roles required.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Provide IT service desk support to users and maintain systems.
• Troubleshoot PC problems and implement solutions.

Skills

Service/Help Desk experience

Problem-solving skills

Support of PC and Mac OS

Support of MS Office Suite/O365/Google Suite

Ticket management system (ManageEngine, Zendesk)

Understanding of IT support principles

Familiarity with IT Service Desk functionality

Experience with IT consulting or customer service

Ability to work in a collaborative team

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

Our client is seeking an IT Service Desk Technician local to the DC-metro area. We are seeking candidates that are motivated, self-starters, work well autonomously as well as within a team. They must be skilled at problem solving with a customer-focused mindset. Candidates should be comfortable communicating with front line employees, empathetic and great, active listeners. Demonstrate knowledge with complex systems and processes while thriving in a fast-paced, evolving environment.

Core Duties and Responsibilities:

1. Provide IT service desk and technical support to users
2. Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.
3. Troubleshoot problem areas accurately and provide end-user training where required.
4. Evaluate and respond to service requests in a timely manner with a resolution.
5. Perform analysis and diagnosis of routine PC problems for end-users.
6. Recommend and implement solutions.
7. Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
8. Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
9. Construct and test customized configurations based on different platforms and operating systems.
10. Monitor and test PC performance and provide statistics and reports.
11. Maintain communications with end-users to ensure systems meet our needs
12. With guidance, perform periodic system maintenance
13. Place vendor service calls to resolve hardware or software failures
14. Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.
15. Produce metrics, project status reports, and operating status reports for management and team members
16. Perform and document routine problem analysis and resolution design for systems
17. Support, communicate, and defend the values and culture of the organization
18. Maintain and enforce network and information security in accordance with company policy
19. Extended or after-hours support is required
20. Occasional travel to other sites required <15%

Required Skills:

• 5+ years Service/Help Desk experience
• Problem-solving skills
• Support of PC and Mac OS
• Support of MS Office Suite/O365/Google Suite
• Maintain accurate records using a ticket management system, i.e., ManageEngine, Zendesk, etc.
• Understanding of current principles and practices of IT support
• Familiarity of IT Service Desk functionality and maintenance procedures
• Experience with IT consulting or customer service
• Ability to work in a collaborative, cross-functional team environment

Preferred Skills:

• Certifications: CompTIA A+, Azure AD, ITIL Foundations or above

The pay is $25/hr to $28/hr depending upon experience. This is also onsite 5 days a week.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting