Help Desk Associate – IT Support (Contract, 3+ Months)

intellipro; Menomonee Falls (WI); On-site; USD 34,000 - 40,000; Full time

Job summary

IntelliPro is seeking a Help Desk Technician to provide range of client IT support from Menomonee Falls, WI. You will troubleshoot software, hardware, and networking issues while delivering top-tier customer service in a fast-paced environment.

The role requires 1–3 years in IT support and customer service, with strong communication skills and a foundational knowledge of desktop operating systems. This contract position offers hands-on experience and exposure to enterprise environments.

Qualifications

• 1–3 years in IT support or related environment
• 1–3 years of customer service experience
• Basic to intermediate knowledge of desktop and laptop operating systems
• Proficiency in Microsoft Office Suite

Responsibilities

• Identify, manage, and escalate issues according to support processes
• Provide basic to intermediate technical support to clients
• Troubleshoot application issues and diagnose desktop and laptop software problems
• Install, configure, and maintain software, print drivers, utilities, and related applications
• Troubleshoot a wide range of IT issues including software, hardware, and networking
• Monitor systems to identify potential problems and take corrective action
• Deliver customer-focused technical support while meeting service level expectations

Skills

IT support

Customer service

Desktop OS

Troubleshooting

Communication

Job description

IntelliPro is seeking a Help Desk Technician to provide range of client IT support from Menomonee Falls, WI. You will troubleshoot software, hardware, and networking issues while delivering top-tier customer service in a fast-paced environment.

The role requires 1–3 years in IT support and customer service, with strong communication skills and a foundational knowledge of desktop operating systems. This contract position offers hands-on experience and exposure to enterprise environments.