Onsite IT Support Pro: Help Desk & Desktop Tech

TeamLogic IT, Henderson, NV; Menomonie (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Flexible Scheduling

Challenging Work in a Pleasant Work En

On-going Training

Competitive Compensation

People First Culture

Job summary

TeamLogic IT of Central Wisconsin is seeking a detail-oriented Tier 1 Help Desk and IT Support Technician for an onsite position. You will troubleshoot and resolve customer requests via phone, email, or help desk portal, and assist with operations and projects to ensure timely, high-quality service.

The ideal candidate has 1+ years of experience, strong communication, and knowledge of Windows/Mac OS, Active Directory, and server OSs.

Qualifications

• Associate's or bachelor's diploma in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
• Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
• Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
• Active Directory knowledge a plus
• CompTIA Net+, CompTIA Security+, or MCSA certification preferred.

Responsibilities

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Skills

Networking

Windows Server

Active Directory

Customer service

Problem solving

Education

Associate's or bachelor's in IT/CS

CompTIA Net+

CompTIA Security+

MCSA

Tools

NinjaRMM

Autotask PSA

Kaseya

Datto

Sophos

Job description

TeamLogic IT of Central Wisconsin is seeking a detail-oriented Tier 1 Help Desk and IT Support Technician for an onsite position. You will troubleshoot and resolve customer requests via phone, email, or help desk portal, and assist with operations and projects to ensure timely, high-quality service.

The ideal candidate has 1+ years of experience, strong communication, and knowledge of Windows/Mac OS, Active Directory, and server OSs.