Help Desk Technician

intellipro; Menomonee Falls (WI); On-site; USD 34,000 - 40,000; Full time

Job summary

IntelliPro is seeking a Help Desk Technician to provide range of client IT support from Menomonee Falls, WI. You will troubleshoot software, hardware, and networking issues while delivering top-tier customer service in a fast-paced environment.

The role requires 1–3 years in IT support and customer service, with strong communication skills and a foundational knowledge of desktop operating systems. This contract position offers hands-on experience and exposure to enterprise environments.

Qualifications

• 1–3 years in IT support or related environment
• 1–3 years of customer service experience
• Basic to intermediate knowledge of desktop and laptop operating systems
• Proficiency in Microsoft Office Suite

Responsibilities

• Identify, manage, and escalate issues according to support processes
• Provide basic to intermediate technical support to clients
• Troubleshoot application issues and diagnose desktop and laptop software problems
• Install, configure, and maintain software, print drivers, utilities, and related applications
• Troubleshoot a wide range of IT issues including software, hardware, and networking
• Monitor systems to identify potential problems and take corrective action
• Deliver customer-focused technical support while meeting service level expectations

Skills

IT support

Customer service

Desktop OS

Troubleshooting

Communication

Job description

Job Title: Help Desk Technician

Position Type: Contract (3+ Months) Location: Menomonee Falls, WI 53051 Salary Rate: $25–29/hr

Job Description

We are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment.

Responsibilities

• Identify, manage, escal…
• Provide basic to intermediate technical support to clients.
• Troubleshoot application issues and diagnose desktop and laptop software problems.
• Install, configure, and maintain software, print drivers, utilities, and related applications.
• Troubleshoot a wide range of IT issues including software, hardware, and networking.
• Monitor systems to identify potential problems and take corrective action.
• Ensure all issues are properly documented and escalated according to support processes.
• Deliver consistent, customer-focused technical support while meeting service level expectations.

Requirements

• 1–3 years of experience in an IT support or related environment (or equivalent combination of education and experience)
• 1–3 years of customer service experience
• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Familiarity with installing and configuring software applications and print drivers
• Strong ability to diagnose and resolve technical issues
• Experience supporting enterprise users and client-facing environments
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a team environment with a flexible schedule
• Experience troubleshooting desktops, printers, and laptops preferred
• Ability to collaborate with IT teams for escalations and issue resolution

About Us

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ .

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.