Help Desk Technician

Ipro Networks Pte. Ltd.; Menomonee Falls (WI); On-site; USD 34,000 - 40,000; Full time

Job summary

IntelliPro is seeking a Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users in Menomonee Falls, Wisconsin. This contract role (3+ months) involves troubleshooting hardware, software, and network issues while delivering high-quality customer service.

The ideal candidate has 1–3 years in IT support or related fields, strong communication, and the ability to handle multiple requests in a fast-paced environment.

Qualifications

• 1–3 years of IT support or related experience (or equivalent combination of education and experience)
• 1–3 years of customer service experience
• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Familiarity with installing and configuring software applications and print drivers
• Strong ability to diagnose and resolve technical issues
• Experience supporting enterprise users and client-facing environments
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a team environment with a flexible schedule
• Experience troubleshooting desktops, printers, and laptops preferred
• Ability to collaborate with IT teams for escalations and issue resolution

Responsibilities

• Identify, manage, escape, and resolve technical issues in a timely and professional manner
• Provide basic to intermediate technical support to clients
• Troubleshoot application issues and diagnose desktop and laptop software problems
• Install, configure, and maintain software, print drivers, utilities, and related applications
• Troubleshoot a wide range of IT issues including software, hardware, and networking
• Monitor systems to identify potential problems and take corrective action
• Ensure all issues are properly documented and escalated according to support processes
• Deliver consistent, customer-focused technical support while meeting service level expectations

Skills

IT support

Customer service

Communication skills

Troubleshooting

Teamwork

Tools

Microsoft Office

Job description

Position Type: Contract (3+ Months)
Location: Menomonee Falls, WI 53051
Salary Rate: $25–29/hr

Job Description

We are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment.

Responsibilities

• Identify, manage, escape, and resolve technical issues in a timely and professional manner


• Provide basic to intermediate technical support to clients


• Troubleshoot application issues and diagnose desktop and laptop software problems


• Install, configure, and maintain software, print drivers, utilities, and related applications


• Troubleshoot a wide range of IT issues including software, hardware, and networking


• Monitor systems to identify potential problems and take corrective action


• Ensure all issues are properly documented and escalated according to support processes


• Deliver consistent, customer-focused technical support while meeting service level expectations

Requirements

• 1–3 years of experience in an IT support or related environment (or equivalent combination of education and experience)


• 1–3 years of customer service experience


• Basic to intermediate knowledge of desktop and laptop operating systems


• Experience troubleshooting software, hardware, and basic networking issues


• Familiarity with installing and configuring software applications and print drivers


• Strong ability to diagnose and resolve technical issues


• Experience supporting enterprise users and client-facing environments


• Proficiency in Microsoft Office Suite


• Excellent communication and interpersonal skills


• Ability to manage multiple tasks and prioritize effectively


• Ability to work in a team environment with a flexible schedule


• Experience troubleshooting desktops, printers, and laptops preferred


• Ability to collaborate with IT teams for escalations and issue resolution

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.