Client IT Support Associate — Contract

Ipro Networks Pte. Ltd.; Menomonee Falls (WI); On-site; USD 34,000 - 40,000; Full time

Job summary

IntelliPro is seeking a Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users in Menomonee Falls, Wisconsin. This contract role (3+ months) involves troubleshooting hardware, software, and network issues while delivering high-quality customer service.

The ideal candidate has 1–3 years in IT support or related fields, strong communication, and the ability to handle multiple requests in a fast-paced environment.

Qualifications

• 1–3 years of IT support or related experience (or equivalent combination of education and experience)
• 1–3 years of customer service experience
• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Familiarity with installing and configuring software applications and print drivers
• Strong ability to diagnose and resolve technical issues
• Experience supporting enterprise users and client-facing environments
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a team environment with a flexible schedule
• Experience troubleshooting desktops, printers, and laptops preferred
• Ability to collaborate with IT teams for escalations and issue resolution

Responsibilities

• Identify, manage, escape, and resolve technical issues in a timely and professional manner
• Provide basic to intermediate technical support to clients
• Troubleshoot application issues and diagnose desktop and laptop software problems
• Install, configure, and maintain software, print drivers, utilities, and related applications
• Troubleshoot a wide range of IT issues including software, hardware, and networking
• Monitor systems to identify potential problems and take corrective action
• Ensure all issues are properly documented and escalated according to support processes
• Deliver consistent, customer-focused technical support while meeting service level expectations

Skills

IT support

Customer service

Communication skills

Troubleshooting

Teamwork

Tools

Microsoft Office

Job description

IntelliPro is seeking a Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users in Menomonee Falls, Wisconsin. This contract role (3+ months) involves troubleshooting hardware, software, and network issues while delivering high-quality customer service.

The ideal candidate has 1–3 years in IT support or related fields, strong communication, and the ability to handle multiple requests in a fast-paced environment.