Help Desk Analyst: Tech Support & Onboarding Specialist

Comtech LLC; Chesterfield Court House (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology support firm is seeking a Help Desk Analyst to assist and provide technical support for LiveScan agencies statewide. The role involves troubleshooting technical issues, managing requests related to equipment upgrades, and maintaining hardware inventories. The ideal candidate will possess advanced computer skills, strong customer relations abilities, and proficiency in MS Office applications.

Qualifications

• Ability to manage several projects simultaneously.
• Strong analytical and decision-making skills.

Responsibilities

• Assist and provide technical support for LiveScan agencies statewide.
• Answer questions from agencies and IT suppliers regarding LiveScan onboarding.
• Track incoming calls and email requests for technology assistance.
• Maintain computer software/hardware inventories.
• Monitor open tickets and provide status updates.

Skills

Advanced computer skills

Troubleshooting computer software/hardware problems

Customer relations skills

Verbal communication skills

Written communication skills

Project management

MS Word

MS Excel

MS Outlook

Analytical skills

Job description

A technology support firm is seeking a Help Desk Analyst to assist and provide technical support for LiveScan agencies statewide. The role involves troubleshooting technical issues, managing requests related to equipment upgrades, and maintaining hardware inventories. The ideal candidate will possess advanced computer skills, strong customer relations abilities, and proficiency in MS Office applications.