Help Desk Analyst II - TS/SCI Eligible, 24/7 On-Site IT

Amentum

Colorado Springs (CO)

In loco

USD 68.000 - 73.000

Tempo pieno

2 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

Paid time off and holidays

Retirement benefits (401(k) matching)

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Descrizione del lavoro

Amentum seeks a Help Desk Analyst II at Cheyenne Mountain Space Force Station, Colorado, to support ITW/AA threat warning and control systems. You will handle Remedy tickets for network, PC, and server issues across CMSFS, PSFB, Offutt, Vandenberg, and global sites.

The role requires a Top Secret clearance with SCI eligibility, 1+ year of direct IT experience, and the ability to work flexible shifts on-site. Join a mission-focused team and contribute to critical space defense operations.

Competenze

Active Top Secret clearance with SCI eligibility.
1 year or more of direct IT experience.
2 years or more of general work history.
High School diploma or GED.
Must complete MDC crew qualification within 60 days of hire.
Experience handling highly classified information and systems.
Able to work flexible shifts including days, nights, weekends and holidays.

Mansioni

Facilitate relationships between Government customers and contractor team.
Use Remedy to manage and close trouble tickets for network, PC, laptop, KVM, printers, and IT issues.
Initiate responses, tracking, and updating actions in Remedy.
Handle messages and equipment for intercept and systems operations.
Maintain continuous system availability and monitor logs for errors.
Support annual exercises and unplanned events, and report status to MDC leaders.