TS/SCI Helpdesk Technician — Onsite IT Support

TekSynap; Colorado Springs (CO); On-site; USD 65,000 - 80,000; Full time

Job summary

TekSynap is seeking a CSD Helpdesk Technician to join our team as the primary IT focal point for HQ USSPACECOM personnel, delivering comprehensive technical support across several facilities, covering hardware, software, and LANs.

You will be the first line of response for IT and communications issues, with on-site support at Building 1, Newport, and Bayfield facilities, and must hold an active DoD TS/SCI clearance. Location: Colorado Springs, CO.

Qualifications

• Active DoD TS/SCI clearance required.
• DCWF Work Role 411 certification (e.g., CompTIA Security+).
• Experience with military IT systems and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service.
• Ability to coordinate with multiple stakeholders to resolve complex problems.
• Experience with ticket management systems.
• Ability to maintain security clearances and travel as needed.

Responsibilities

• Serve as HQ USSPACECOM IT support focal point for ~700 tickets/month.
• Provide on-site and remote IT support at multiple facilities.
• Troubleshoot hardware/software on-site; resolve issues without specialized resources.
• Coordinate with system owners to resolve complex software or network issues.
• Track, assign, and manage tickets; report resolutions to customers.
• Maintain maintenance records and restoral priorities per USSPACECOM standards.
• Coordinate with host-bases and service providers for comms/IT requests.
• Complete ingress/egress paperwork for equipment and software.

Skills

Strong communication

Customer service

Troubleshooting

Ticket management

Stakeholder coordination

Education

Active DoD TS/SCI clearance

DCWF Work Role 411 (CompTIA Security+)

Job description

TekSynap is seeking a CSD Helpdesk Technician to join our team as the primary IT focal point for HQ USSPACECOM personnel, delivering comprehensive technical support across several facilities, covering hardware, software, and LANs.

You will be the first line of response for IT and communications issues, with on-site support at Building 1, Newport, and Bayfield facilities, and must hold an active DoD TS/SCI clearance. Location: Colorado Springs, CO.