TS/SCI Helpdesk Technician — IT Support Specialist

UNAVAILABLE; Colorado Springs (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K

Life insurance

Disability plans

Vacation time

Holidays

Job summary

TekSynap is seeking a CSD Helpdesk Technician to join our team in Colorado Springs. The role serves as the primary IT focal point for HQ USSPACECOM personnel, delivering broad technical support for mission hardware, software, and LANs.

The position requires an active DoD TS/SCI clearance, experience with military IT systems, and strong troubleshooting and customer-service skills. The company offers a comprehensive benefits package and a path for federal-contract opportunities.

Qualifications

• Active DoD TS/SCI clearance is required.
• Experience with military IT systems and hardware.
• Proficiency in troubleshooting diverse technical issues.
• Strong communication and customer service skills.
• Ability to coordinate with various stakeholders to resolve problems.
• Experience with ticket management systems.

Responsibilities

• Serve as the primary IT focal point for HQ USSPACECOM, handling ~700 tickets monthly.
• Provide on-site support at buildings in Newport, Bayfield, and Building 1.
• Resolve hardware/software issues on-site without specialized resources.
• Coordinate with owners to resolve complex software or network issues.
• Track, assign, and coordinate tickets submitted by customers.
• Report resolution status and maintain historical records.
• Coordinate with external maintenance to isolate faults and restore service.
• Configure and troubleshoot military devices including desktops, mobiles, and printers.
• Coordinate with host-bases/service providers for IT requests.
• Complete ingress/egress paperwork for equipment/software.
• Maintain maintenance continuity documentation and oversee maintenance schedules.
• Assign job control numbers and meet restoral priorities per USSPACECOM standards.

Skills

Clear communication

Customer service

Troubleshooting skills

Coordination with stakeholders

Travel readiness

Tools

Ticket management systems

Job description

TekSynap is seeking a CSD Helpdesk Technician to join our team in Colorado Springs. The role serves as the primary IT focal point for HQ USSPACECOM personnel, delivering broad technical support for mission hardware, software, and LANs.

The position requires an active DoD TS/SCI clearance, experience with military IT systems, and strong troubleshooting and customer-service skills. The company offers a comprehensive benefits package and a path for federal-contract opportunities.