Help Desk Analyst II - On-Site, Mission-Critical Support

Piper Companies; Centennial (CO); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

PTO

Holidays

Job summary

Zachary Piper Solutions in Centennial, Colorado, is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems in a federal department. This on-site role requires handling escalation for high-priority incidents and coordinating with engineers to ensure operations across secure networks.

Qualifications include 3–5 years of help desk experience, a Bachelor's in IT/Engineering, Windows troubleshooting, and eligibility for a CAC with an active secret

Qualifications

• 3–5 years of help desk or technical support experience.
• Experience troubleshooting Windows environments and enterprise applications.
• Knowledge of incident management processes, troubleshooting techniques, and root-cause analysis.
• Eligibility to obtain a Common Access Card and active secret clearance.

Responsibilities

• Resolve incidents not addressed by tier 1 support.
• Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations.
• Diagnose and document connectivity and operational issues affecting tactical communications and secure networks.
• Monitor system health and performance to proactively identify issues.
• Collaborate with engineers and stakeholders to resolve complex problems and implement fixes.

Skills

Help desk experience

Windows troubleshooting

Incident management

CAC eligible

Education

Bachelor's degree in IT/Engineering

Job description

Zachary Piper Solutions in Centennial, Colorado, is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems in a federal department. This on-site role requires handling escalation for high-priority incidents and coordinating with engineers to ensure operations across secure networks.

Qualifications include 3–5 years of help desk experience, a Bachelor's in IT/Engineering, Windows troubleshooting, and eligibility for a CAC with an active secret