Help Desk Analyst I — Launch Your IT Support Career

Allegacy; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Allegacy in Kentucky is seeking a Help Desk Analyst I to provide frontline IT support for members and staff. You will log tickets, perform basic troubleshooting of hardware and software, and escalate unresolved issues to the proper IT teams.

Responsibilities include responding to calls and emails, documenting resolutions, and helping maintain knowledgebase articles. The role requires strong communication, customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• 0-2 years’ experience in computer support or related area.
• High school diploma or equivalent; Associate degree or better preferred.
• Previous customer service experience strongly desired.

Responsibilities

• Provide frontline IT support to members and staff, logging tickets and basic troubleshooting.
• Respond to calls, emails and requests for technical assistance; document resolutions.
• Escalate complex issues to appropriate IT resources and track progress.

Skills

Operating systems

Phone support

Customer service

Troubleshooting

Interpersonal skills

Problem solving

Multitasking

Lifting up to 50 lbs

Education

High school diploma

Associate degree preferred

Job description

Allegacy in Kentucky is seeking a Help Desk Analyst I to provide frontline IT support for members and staff. You will log tickets, perform basic troubleshooting of hardware and software, and escalate unresolved issues to the proper IT teams.

Responsibilities include responding to calls and emails, documenting resolutions, and helping maintain knowledgebase articles. The role requires strong communication, customer service, and the ability to multitask in a fast-paced environment.