Help Desk Analyst — Frontline IT Support

Lifespan; Providence (RI); On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health is seeking a Help Desk Analyst to assist with resolving system and application problems reported to ensure a high-value, accessible information network for our patients and staff in Providence, RI.

The successful candidate will work under the Lead Help Desk Analyst, handle logging and resolution steps, and participate in quality, safety and infection control initiatives within the hospital environment.

Qualifications

• High school diploma or equivalent.
• Two years experience in computer operations, PC Help Desk support or network administration.
• No supervisory responsibility.

Responsibilities

• Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.
• Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.
• Perform other related duties, as required.

Skills

Basic computer operations

Education

High school diploma

Job description

Brown University Health is seeking a Help Desk Analyst to assist with resolving system and application problems reported to ensure a high-value, accessible information network for our patients and staff in Providence, RI.

The successful candidate will work under the Lead Help Desk Analyst, handle logging and resolution steps, and participate in quality, safety and infection control initiatives within the hospital environment.