Service Desk Analyst

Lifespan; Providence (RI); On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health is seeking a Help Desk Analyst to assist with resolving system and application problems reported to ensure a high-value, accessible information network for our patients and staff in Providence, RI.

The successful candidate will work under the Lead Help Desk Analyst, handle logging and resolution steps, and participate in quality, safety and infection control initiatives within the hospital environment.

Qualifications

• High school diploma or equivalent.
• Two years experience in computer operations, PC Help Desk support or network administration.
• No supervisory responsibility.

Responsibilities

• Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.
• Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.
• Perform other related duties, as required.

Skills

Basic computer operations

Education

High school diploma

Job description

SUMMARY

Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.
• Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.
• Perform other related duties, as required.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE:Equivalent to High school diploma and knowledge of computer operations or networks.
• EXPERIENCE:Two years experience in computer operations, PC Help Desk support or network administration.
• SUPERVISORY RESPONSIBILITY:None

Pay Range

$19.97-$32.96

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

Mon-Fri 9am-5:30pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No